FAQ
Yes, Clockwork Health Group welcomes new patients. Please contact our clinic to confirm availability and begin the registration process.
Please bring:
- A Valid OHIP Health Card
- Government-issued ID for Non-Ohip Patients
- Extended Health insurance card (if applicable)
- List of current medications
- Relevant medical records or referral letters
- Any required forms to be completed
What services do you offer?
We provide full family practice services including:
- Primary care and preventive medicine
- Pediatric care
- Women’s health services
- Family planning
- Diabetes care and chronic disease management
- Cancer screening
- Minor medical procedures
- Immunizations
We do our best to accommodate urgent medical concerns. Please call the clinic as early as possible to request a same-day appointment or book an appointment online.
Telemedicine/Virtual Appointment may be available for certain types of visits, such as follow-ups or medication reviews. Contact us to determine if your concern qualifies for a virtual appointment.
Most medically necessary services are covered under the Ontario Provincial Health Plan. (Un-insured medical services are not covered) Please confirm coverage details with our administrative staff.
Some services — such as medical forms, sick notes, travel certificates, and certain procedures — may not be covered by Ontario Health Insurance Plan (OHIP) and require direct payment. Fees will be discussed prior to service.
We accept major credit cards, debit, and other approved payment methods. Please contact the clinic for specific payment details.
We request at least 24 hours’ notice for appointment cancellations. Missed appointments or late cancellations may be subject to a fee.
Prescription refill requests can be made during your appointment or by contacting the clinic. Please allow adequate processing time.
You may request your records by contacting our office. A signed consent form is required. Administrative fees may apply for copies or transfers.
We follow the recommended Ontario immunization schedules for children and adults. Our team will review your child’s vaccination record and advise accordingly.