Clockwork Health Group (“we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information obtained through our website and in the course of providing healthcare services.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full name
• Date of birth
• Contact information (phone number, email address)
• Mailing address
• Health insurance information (if applicable)
• Medical information provided during appointment requests or consultations

Website Usage Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on the site
• Cookies and similar tracking technologies

We only collect information necessary for providing healthcare services, improving our website, or complying with legal obligations.

2. How We Use Your Information

We may use your information to:

• Schedule and manage appointments
• Provide medical services
• Respond to inquiries
• Process billing and payments
• Improve our website and services
• Communicate important clinic updates
• Comply with legal and regulatory requirements

We do not sell or rent your personal information to third parties.

3. Sharing of Information

Your information may be shared only when necessary, including:

• With healthcare professionals involved in your care
• With laboratories or diagnostic facilities (when required)
• With insurance providers for billing purposes
• When required by law, court order, or public health regulations

All third parties receiving personal information are required to maintain confidentiality and comply with applicable privacy laws.

4. Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies & Website Tracking

Our website may use cookies and similar technologies to:

• Enhance user experience
• Analyze website traffic
• Improve website performance

You can adjust your browser settings to refuse cookies; however, some features of the website may not function properly.

6. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Withdraw consent where applicable
• Request information about how your data is used

To exercise these rights, please contact our office.

7. Retention of Information

We retain personal and medical information for the period required by law and professional regulatory standards. When information is no longer required, it is securely destroyed.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage users to review their privacy policies before submitting personal information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of our website indicates acceptance of any updates.

10. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact:

Clockwork Health Group

📧 Email: info@clockworkhealthgroup.ca

📞 Phone: +1 905-901-0731

We are committed to protecting your privacy and maintaining the confidentiality of your health information.